Official terms governing cancellations, processing windows, and refund eligibility.
1. Processing & Cancellation Window
Clients may request a full refund prior to service assignment or initial application review. Once document processing or officer assignment has commenced, partial administrative processing fees apply.
2. Refund Eligibility
Full refunds are granted if DOOTOR ENTERPRISES is unable to initiate processing for your request within the designated service timeline due to internal operational issues.
3. Non-Refundable Items
Government statutory filing fees or official third-party courier dispatch costs already disbursed on behalf of the applicant are non-refundable.
4. Requesting a Refund
To request a refund, please contact customer support through your client dashboard support portal with your application reference number.
